Shipping policy
🚚 Shipping Policy – Velixolab
At Velixolab, we know you’re excited to receive your order—and we work hard to deliver it as quickly and smoothly as possible.
📦 Order Processing
All orders are processed within 1–3 business days.
Once your order is confirmed, our team immediately begins preparing it for shipment.
During peak times, processing may take slightly longer—but we always aim to ship as fast as possible.
🚀 Delivery Time
We proudly ship across Canada & the United States.
Estimated Delivery:
➡️ 8–12 business days
Most orders arrive within this timeframe. In rare cases, shipping may take a bit longer due to external factors beyond our control.
💸 Shipping Cost
FREE Shipping on all orders — no hidden fees, ever.
📍 Track Your Order
Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.
⚠️ Shipping Delays
While we strive for timely delivery, delays may occur due to:
- High demand periods
- Weather disruptions
- Carrier or customs delays
If your order hasn’t arrived within 15 business days, please contact us—we’ll investigate and assist you right away.
🏠 Address Accuracy
Please ensure your shipping details are correct at checkout.
Velixolab is not responsible for orders shipped to incorrectly provided addresses.
📦 Lost or Missing Packages
If your tracking shows “delivered” but you haven’t received your package, please contact us. We’ll do our best to help locate it or find a suitable solution.
💬 Customer Support
Have questions? We’re here to help.
📧 info.velixolab@gmail.com
⏱️ Response time: within 24 hours
❤️ Our Commitment
Your satisfaction matters to us. From order to delivery, we aim to provide a seamless and reliable shopping experience for you and your pets.
🔒 Shop With Confidence
We stand behind our products and service. If there’s ever an issue with your order, our support team is ready to make it right.